Nov 16th, 2022

Job description :

We’re looking for an experienced process expert that will be focused on the implementation of short-term structural improvements. You would build a framework for an application that supports agents in handling customer requests and takes first steps towards implementation. As a process expert, you are responsible for identifying & implementing opportunities to improve the customer experience and internal efficiency.

Main skills :
oVisio
oAris
oOffice 365
oLean Six Sigma
oIT Knowledge
oBPMN

oMicroStrategy and other reporting tools

Main competencies :
oYou identify improvement opportunities from specific pain points (both for the customers and for our operational services).
oYou organize workshops to gain a better understanding of the problem, analyze potential solutions and formulate a plan of approach for which you obtain the necessary buy-in internally.
oFor each initiative you make a business case, and you defend your idea towards management.
oYou regularly give a status update to management.

oYou look for synergies and best practices with other teams.

Languages :

English (Mandatory)

French or Dutch (Mandatory)

Type d’emploi : Temps plein

Programmation :

  • Lun-Ven

Lieu du poste : Télétravail hybride (1060 Saint-Gilles)

If you require alternative methods of application or screening, you must approach AMA European Consulting directly to request this, as we're not responsible for the employer's application process.

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