ITS GROUP BÉNÉLUX

Monitoring engineer

ITS GROUP BÉNÉLUX

Nov 15th, 2022
Créé en 1997, ITS Group s’est construit avec la volonté de toujours placer les équipes Infrastructures et Opérations au cœur de son métier, conscient de la criticité de ces métiers dans la performance IT et Business des organisations publiques et privées. De la stratégie IT jusqu’aux services managés, en passant par les enjeux de mobilité, de cybersécurité, de digitalisation des processus métiers et d’hybridation des infrastructures, ITS Group propose des solutions clés en mains et intervenant sur toutes les étapes des projets d’infrastructures et d’opérations IT de ses clients, pour une vision à 360° de la transformation de leurs DSI.

Le groupe est aujourd’hui structuré en entités possédant chacune son domaine de compétence propre :

- ITS SERVICES, Spécialiste Infrastructures & Opérations IT

- ITS IBELEM, Pure Player de la Mobilité & des Réseaux

- ITS INTEGRA, Opérateur Multi-Cloud ultra sécurisé & services managés

- ITS EUGENA et BLUETRUSTY, Développement logiciels métiers & services en Cybersécurité

- THÉMIS CONSEIL, Conseil en management, organisation & transformation du SI

- ITS GROUP BENELUX, Spécialiste infrastructures et ingénierie de production en Belgique

- MIB SUISSE, Une synergie de compétences IT à votre service en Suisse.

Vos talents seront mis au service de nos pôles d'expertises. Rejoignez-vous !

ITS Group, ESN spécialisée dans les métiers de l'infrastructure IT, est en mesure de vous accompagner sur toutes les phases de vos projets de Transformation Digitale autour des sujets d’Infrastructure, de Cloud et de Mobilité.

Notre savoir faire : Conseil & Architecture, Intégration et déploiement, Transformation vers le Cloud, Support et Maintenance, Expertise technique et Infogérance.

Le groupe prévoit d'accueillir plus de 400 collaborateurs sur tout le territoire nationale au service de Grands Comptes et ETI des secteurs bancaires, assurance, santé, transport et énergie.

Vos talents seront mis au service de nos pôles d'expertises. Rejoignez-vous !
42 rue de Bellevue, 92100 Boulogne-Billancourt
http://www.itsgroup.com/

Tribe Information

Servicing & Production Tribe

Mission Statement

In order to provide a reliable IT service for our employees and customers we are the guardian of the operational quality of our IT systems.
We coordinate and mobilize the organization for escalated incidents in order to have a fast service recovery.
We guard an optimal time-to-market / quality balance for our releases, with a special focus at availability and business continuity.
We provide an efficient, high quality first and second line support for all IT-solutions and manage the service tools and related processes.
We guarantee that employees collaborate and work in an efficient way by offering appropriate end user devices and services.
We offer client centric, cost effective mass-printing solutions

Objectives

Structural solutions are implemented by the bank, incl. organizational, for all escalated incidents.
H2O (including knowledge documentation and monitoring) and golden rules are fully applied by the bank.
The people in our tribe perform their role in an Agile way (i.e. within a clear frame and a clear responsibility and accountability having maximum autonomy). Their leaders acting as a servant leader.
Seamless alignment with group processes (incident, problem, change, request,…)

Responsibilities

7/7 – 24/24 monitoring (by the control room) of IT-infrastructure and applicative components
Providing first line for all and second line support for work place and applicative solutions.
Providing IT workplace equipment to end users (excl individual smart devices)
We are gate keeper of operational change management
IT continuity (performing DRP)
Perform the IT-BISO-role

Context of the mission

Run:
Providing operational support on legacy and target monitoring infrastructure, local and remote group infrastructure
Active contributing to an infrastructure life cycle management initiative, being the Splunk logging tool
Perform analyses of the application flow, in order to Identify the root cause of any performance problem; document and propose technical actionable recommendations
Being an expert in the domain of monitoring, advising key players about efficient operational applicative monitoring and automation opportunities specially within the Splunk tool

Change:
Implement monitoring requests from the different stakeholder and develop the log collection associated on a hybrid monitoring infrastructure including legacy & cloud services
Connect the upgraded infrastructure to the private Cloud enabling operational monitoring of Cloud services

Expected skills for this role

Knowledge of logging tool Splunk.
Knowledge in Linux (RedHat – CentOS)
Knowledge & comprehension of network components (Firewall, Load balancer)
Knowledge of industry best practices for system maintenance and integration
Knowledge of cloud-based technologies and related administration
Experience supporting internet services and operational teams
Knowledge & comprehension of the infrastructure level is an asset (Physical/Data/Network/Transport)

Required knowledge / Experience

5 years of professional experience within a complex IT architecture

Multiple years operational experience with Splunk

Mandatory:
A good knowledge & comprehension of network components
A good knowledge & comprehension of network protocols
A good knowledge & comprehension of Splunk
You have strong analytical thinking skills.

Preferable:
Knowledge & comprehension of network protocols TCP, HTTP, TLS, SMB
Knowledge of monitoring tools. Dynatrace
Knowledge of logging tool Elastic Search
Knowledge of Kafka.
Preferable (Bank-application knowledge)

You like working in a dynamic team, composed of experts
You are curious, Quick self-starter, pro-active attitude
You have strong communication skills so that your work is valued & understood during incident solving
You like solving puzzles using numbers, graphs, correlations, excels
Strong coordination, communication and influencing skills
You’re flexible and can reprioritize your work to face new urgencies
Prepared to be on-call24/24 on a regular base (every 4 weeks)

If you require alternative methods of application or screening, you must approach ITS GROUP BÉNÉLUX directly to request this, as we're not responsible for the employer's application process.

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