Vector Synergy

IKM Tools Support, Improvement and Documentation Technician

Vector Synergy

Braine L’Alleud, Belgium

Security Clearance:
NATO Secret

Reference No:
C002497 / Braine L’Alleud

Skills, knowledge, experience required:

  • Higher secondary education and completed higher vocational training leading to a formal or professional certification with a three-year of function related experience;
  • OR a secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with five years of post-related experience;
  • Proven knowledge and experience of the IKM Tools, alongside Infrastructure skills;
  • Proficiency with Microsoft SharePoint 2013, MS SharePoint 2016, MS SharePoint 2019;
  • Knowledge of:
  • MS SQL servers and Network technologies;
  • Virtual machines technologies;
  • SME in the Tasker Tracker Enterprise, Enterprise Document Management System and NATO Information Portal Tasker Tracker+ applications;
  • ADFS Domain and MS SharePoint wise;
  • MS PowerShell;
  • .Net;
  • Deep knowledge of maintaining MS Azure DevOps / Cloud applications;
  • Strong written and verbal communication skills with the ability to document and communicate across the teams;
  • Ability to work in a team and share knowledge;
  • Ability to work effectively under pressure;
  • Both oral and written communication in this job are conducted in English. The consultants shall be fluent in English corresponding to standard 3333 (listening, speaking, reading and writing).


  • Supporting and improving operation and maintenance of the IKM Tools (NATO Information Portal, Enterprise Document Management System and Tasker Tracker +) and the Project Implementation Tracking Tool instances across the NATO networks;
  • Supporting the VMWare ESX environment;
  • Troubleshooting and fixing of issues related to the Applications;
  • Installing & rolling out support of IKM Tools+ if required;
  • Migrating demanded NIP, EDMS and TT+ applications
  • Creating MS PowerShell scripts;
  • Supporting:
  • Azure Environments;
  • Improvement of the IKM Tools;
  • Replication activities of the IKM Tools;
  • Designing medium and large enterprise MS SharePoint environments, to accommodate the IKM Tools and the PITT;
  • Providing Active Directory Federation Services and Claims support, related to the IKM Tools;
  • Improving and supporting the search engine of the IKM Tools;
  • Maintaining High availability ADFS capabilities;
  • Assisting the Change Coordinator during the Approved Service Interruption process on the IKM Tools+ related interruptions;
  • Tracking development tasks, ITSM reports and liaising with the responsible Service Delivery Manager;
  • Creating technical and user guides and documentations and doing Quality assurance with the related staff;
  • Visualizing content in how-to videos, creating training material and how-to guides;
  • Creating MS PowerPoint slides;
  • Acting as the Document Controller to guarantee the completeness (i.e. checking that every document has been produced), quality (i.e. checking formatting and compliance with templates) and archival (i.e. checking that every document has been archived in the right place) of the documents produced by CPS;
  • Maintaining existing documentations and adjustments, during the whole life cycle of the product;
  • Attending on the sprint meetings with the internal staff and the customers;
  • Assisting the Service Delivery Managers/Service Area Owner to prepare presentations and demonstrations, related to the IKM Tools and Infrastructure Topics.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

kapitał zakładowy wynosi:73 500,00 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501,, [email protected]

If you require alternative methods of application or screening, you must approach Vector Synergy directly to request this, as we're not responsible for the employer's application process.

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