Engagement Specialist


Nov 15th, 2022
We are uniting science, technology and talent to get ahead of disease together.

We are a science-led global healthcare company. We have 3 global businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products.

We aim to bring differentiated, high-quality and needed healthcare products to as many people as possible, with our 3 global businesses, scientific and technical know-how and talented people.

We also have a significant global presence with commercial operations in more than 150 countries, a network of 64 manufacturing sites in 31 countries and large R&D facilities in the UK, USA, Spain, Belgium and China.

We know that healthy communities depend on healthy people, and healthy communities are the backbone of strong, sustainable societies. As a business, we have responsibilities to society, and society has expectations of us. Our goal is to meet those responsibilities and expectations – and, where possible, exceed them.
Brentford, London
Site Name:Belgium-Wavre
Posted Date:Nov 15 2022

About the Global HCP/EE Engagement Hub:

The Global HCP/EE Hub is formed through several Regional Operations Centres and is an integral part of Commercial Practices with the objective to lead and provide HCP and External Expert Engagement subject matter expertise, supporting the delivery of Promotional and Non-Promotional external engagement programmes.

The Engagement Specialist is responsible for fulfilling the engagement/contracting process as part of the enterprise operational service hub model ensuring that GSK BioPharma (Pharma and Vaccines Business and R&D) engages HCPs (Healthcare Professionals) and External Experts (EE) for cross border and within country activities (e.g. Speaker programmes, Advisory boards, consultancies) efficiently and in compliance to all relevant global legal and regulatory requirements for contracting, payment and financial disclosure.

Your Responsibilities:

1.Support specific core HCP Engagement/contracting processes for Local Operating Companies within the European market

  • Ensure engagement/contracting of HCPs/EEs is managed in alignment with GSK Code of Practice and relevant engagement policies and written standards.
  • Delivery of operational activities to support HCP/EE engagements.
  • Ensuring customer queries are dealt within a timely manner
  • Ensure HCP/EE travel is booked compliantly in line with GSK policy.
  • Maintain documentation compliance and retention to required standards
  • Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3).
  • Supporting a culture of continuous process improvements through regular end to end process reviews,
  • Provide ad hoc support to train new team members.

2. Utilizing existing systems tools and ways of working to enable effective, consistent and compliant delivery of HCP/EE Engagement (in conjunction with Senior Engagement Specialist / Strategic Lead or Hub Manager):

  • Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

  • Ability to understand complex IT solutions

  • Intermediate Microsoft applications capability e.g. PowerPoint, Excel, Word etc

  • Attention to details

  • Bilingual French, Flemish

  • English: advanced level

  • German would be an advantage

  • Excellent communication skills (both oral and written)

  • Excellent stakeholder management skills

  • Experience working in a diverse matrix environment

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

  • Pharma Industry experience

  • Technical support specialists experience

  • Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.

  • Self-motivated; works as part of a highly matrixed global team.

Why GSK?

Our values and expectationsare at the heart of everything we do and form an important part of our culture.

These includePatient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork.As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

  • Operating at pace and agile decision-making – using evidence and applying judgement to balance pace, rigour and risk.
  • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
  • Continuously looking for opportunities to learn, build skills and share learning.
  • Sustaining energy and well-being
  • Building strong relationships and collaboration, honest and open conversations.
  • Budgeting and cost-consciousness
  • Li-GSK

If you have a disability and require assistance during the course of the selection process, you will have the opportunity to let us know what specific assistance you require in order to make suitable arrangements.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

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If you require alternative methods of application or screening, you must approach GSK directly to request this, as we're not responsible for the employer's application process.

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