Customer Success Manager


Mar 17th, 2023

Your mission

We are looking for a Customer Success Manager to join our team and ensure the success and satisfaction of our customers. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services.

The ideal Customer Success Manager knows our company’s products inside and out to help our customers plan and understand the best ways to utilize our products based on the customer’s business needs or plans.

If you’re passionate about helping customers succeed and have a track record of success in customer success or support, we’d love to hear from you!

What you’ll be doing

  • Understand what is important for your customers and do your best to deliver.
  • Be responsible for the entire customer success cycle post-launch.
  • Ensure value is received as a ROI and highlight the big success that is important to your customers.
  • Serve as the main point of contact and liaison between clients and the rest of Intigriti’s team, including support, sales, and product teams.
  • Collaborate effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
  • Drive product adoption and ongoing usage of Intigriti, while delivering customer happiness.
  • Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.

What you’ll bring

  • You should have 2+ years of demonstrated B2B SaaS software customer success or consulting experience.
  • English is a must. French, Dutch, or German are a plus.
  • Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
  • You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
  • You have previously worked with sales, partners, and/or customers in one or more roles in sales engineering, project management, and customer success.
  • You are organized, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
  • You are a proficient yet effective communicator over the phone, in person, and when delivering presentations.

Nice to haves

  • Experience using Planhat or a similar system.
  • Experience in cyber security.

What is in it for you?

✅ Competitive salary

  • 40-hour work week

✈️ 20 days of annual leave + 12 ADV days

  • Top-notch hospitality and group insurance
  • ️ Meal & Eco vouchers
  • Company car and fuel card
  • Hybrid working model
  • Initial home office budget

✍ Great training and yearly learning budget

  • Social activities and team outings

✨ Referral bonus
❓ Employee Assistance Program

  • Great hardware and access to the best tools to be successful in your role
  • ️ Mobile subscription contribution

Why join us?

Here are some great benefits of joining our team:

  • Cybersecurity is a great place to be!The security industry is fast-paced and continues to grow even during times of economic uncertainty.
  • We provide a clear career pathand learning budget to help set you up for success.
  • Join a company that’s making a real impact. In addition to our sustainabilitygoals, we empower ethical hackers from all backgrounds to earn a living.
  • Be yourself! Our international teamcelebrates individuality and places a strong focus on diversity and inclusion.
  • We are the proud winners of theDeloitte Rising Star awardin 2020 and the Deloitte Fast 50 awardin 2021.
  • We’re backed by top investors who are enabling us to grow internationally.

About us

Intigriti is a rapidly expanding cybersecurity company specializing in
crowdsourced security servicesto help organizations protect themselves from cybercrime.

Our industry-leading
bug bountyplatform enables companies to tap into our global community of 50,000 ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.

More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue, our complementary
security testing serviceshave been designed to help companies of all sizes keep their digital assets secure.

Founded in 2016, Intigriti now has a global team of 100+ employees spread across
Belgium, the
United Kingdom, the
Netherlands, and
South Africa. And with the backing of our recent Series B Funding, we’re planning on taking our growth to the next level.

Are you ready to jump onboard the
rocket ship?

If you require alternative methods of application or screening, you must approach intigriti directly to request this, as we're not responsible for the employer's application process.

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