Business Analyst - Supply Chain Center Of Excellence


At Telenet, we believe in the tremendous potential of digital and we are committed to help people and businesses to stay one step ahead in the digital age. We want to build a society in which people enjoy to live and work together, embracing the endless possibilities of the digital world at the fullest and with pleasure. For a better quality of life.

In this digital era, we want to make a real difference by engaging with our customers and employees in an inclusive and empathic way. We are committed to build an open and transparent relationship with all our stakeholders, looking them straight in the eye and responding to their expectations as it comes to our social, economic and environmental impact.
Mechelen, BE

Business Analyst – Supply chain Center of Excellence (COE)

Supply Chain at Telenet

Our vision

“We sustainably enable society to enjoy our products & create partnerships, for a better quality of life.”

  • Sustainably = We help our customers to make sustainable choices.
  • Enable = We service.
  • Society = We service our customers, as well those who are not (by caring for our planet).
  • Enjoy our products = When the customer wants it, where they want it.
  • Partnerships = We are a trusted partner of our customer & ecosystem of organizations.
  • For a better quality of life = We improve the quality of life, not only when our customers are connected & experiencing our products, but also when they’re not (by caring for our planet).

Business Analyst – Supply chain Center of Excellence (COE)

As a Business Analyst at our supply chain organization, you have direct and indirect impact on the efficiency, effectiveness and innovation/expansion of the company. You will be part of the Supply Chain Center of Excellence, which is the bridge between business and IT to support and improve systems and processes for our Supply Chain colleagues.

Main responsibilities

Systems and processes are in place to help us all in our day-2-day job. Therefore, it’s important that they work properly and know a continuous improvement flow so that they become better in supporting us.

This is where you come in.

  • You deliver first line support to your very own supply chain colleagues when they experience issues in our systems or processes . To make this happen you will collaborate closely with all parties involved to get solutions for incidents and problems. You take ownership to come to these solutions and ensure an end-to-end follow-up until the issue is solved all the way down to the root cause.
    Don’t forget, in the meantime you keep a close and transparent communication going to keep everyone in the loop.
  • In your support role you are the one having a clear view on existing and future challenges/questions/incidents or business needs. Both in production support and on projects.
    You put these insights to use by analyzing and designing insights/concepts and solutions that meet the business needs . It goes without saying that no solution is ready to go without proper testing in which you also play a crucial role.
  • Monitoring, reporting and executing on system cleanup activities, data maturity, system enhancement, usage and performance gets you going.
  • You are able to describe/formulate a complex matter to a wide audience. The Business Analyst has persuasive skills and is able to reach consensus and support , is able to communicate and share (technical) knowledge with all levels of the organization and is able to discuss and clearly define/formulate the aspects of the subject, adjusting the content with regard to the person being addressed and has a strong customer focus .

What are the requirements we see in this crucial story?

  • Strong analytical skills. with a problem-solving approach.
  • Able to convert theoretical knowledge into practice based on business analyses.
  • Proactive mindset as a true problem solver who thinks in opportunities rather than problems.
  • Thrive when you can take up ownership.
  • Technical (or IT) affinity and experience.
  • Master’s, Bachelor’s or Engineering degree.
  • 5 years of relevant experience as a Business analyst and/or in a supply chain environment
  • NL- ENG
  • Experience in first level support is a plus
  • Experience with Oracle Cloud is a plus
  • Knowledge of the telecoms sector and experience with an agile working environment are a plus
  • Team player

Now, send us your story and let’s see how both of our stories can click in!

If you require alternative methods of application or screening, you must approach Telenet directly to request this, as we're not responsible for the employer's application process.

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